Job Description

Allsopp & Allsopp Recruitment

Service Advisor

Job id: 524582

05 May 2024

Job Location

Dubai, United Arab Emirates

Experience

2 to 5 years

Qualification Level

Graduate

Job Function

Customer Service / Telecalling

Skillset

Proficient in using related software

Jobseeker Nationality

Jobseekers from any country

Service Advisor

Job Location : UAE

Main Responsibilities :

• Respond to customer inquiries technical questions and service maintenance contracts inperson or over the phone
• Use vehicle evaluation papers to inform customers about the repair teams findings and any additional service needs
• Update customer records in the system with the most recent mileage servicing and repairs
• Provide service options and additional offerings
• Prepare repair estimates and keep customers informed of charges
• Provide regular updates to customers on repair progress
• Create precise and detailed repair orders that identify customer concerns know issues and probable causes as well as the services and repairs required
• Prepare a proforma invoice for services fees
• Other adhoc tasks as needed by the business

Requirements :

• Proven work experience as a Service Advisor or similar role
• Proficient in using related software
• Excellent customer service interpersonal and communication skills
• Strong organizational decision making and problem solving abilities

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