Job Description
The Position
To manage the Guest laundry/ Staff Uniform Inventory & Management Operations effectively and efficiently ensuring excellent Laundry/dry-cleaning services in accordance with SSG standards.
Key Roles & Responsibilities
• Supervise and train staff in day-to-day laundry operations and prioritizing of daily tasks
• Ensure guest laundry, dry cleaning and pressing is completed according to set standards
• Ensure all guest requests are promptly and professionally met; liaise with Resident Services Manager and team in this respect
• Records guest and staff laundry lists accurately
• Fully complies with system requirements, by posting bills accurately and on time
• Ensure that guest supplies are in stock
• Assist Laundry Manager in assessing staff attendance and performance
• Assists Laundry Manager in the processing of all departmental paperwork and in taking proper inventories and quality checks
• Training the team in LQA standards
• Conducts daily briefings with staff
• Proper fillings of all laundry reports
• Regular check all laundry machinery ensuring all filters are cleaned regularly and press covers are in good condition; reports any machine defects to Engineering
• Ensure staff are using laundry equipment properly and keeping them in good condition
• Assist and liaise with Housekeeping Manager regarding the laundering of sundry guest room items e.g. net curtains, cushion covers
• Liaise with Linen/Uniform Room Supervisor re: processing of Linens and Uniforms
• Keep a strict control of items sent for laundering by staff members
• Complies with Residences health, safety and hygiene policy
• Adheres to personal grooming and hygiene standards
• Fully understands the difference of guest levels (VIP)
Qualifications
PERSONAL ATTRIBUTES
• Must be able to lead and manage a team and have previous experience of doing so
• Knowledge of Opera Property Management System would be desirable
• Must be proficient in Microsoft Office
Qualifications
• Post Secondary education
Experience
Minimum 3 years Laundry experience preferably in a luxury hotel environment with 1 year at a supervisory level