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Technical Support Specialist
Symmetrical Global
Saudi Arabia
Bookmark and Share Job id : 221765
Posted on Published on: 31 Mar 2018

Experience: 3 to 7 years
Qualification level: Graduate
Job Function: IT - Hardware
IT - Software
Skillset: Network, sql, firewall
Jobseeker Nationality: Jobseekers from any country
Job Description
Role : Customer fulfillment

Responsibilities:

1. Handle the key customers as technical single POC

2. Create solutions basis the client requirements and get the same implemented

3. Collaborate with multiple internal teams to give the best onboarding integration experience and ensure customer satisfaction

Handle escalations of customers and partner with technical and engineering team to get the issue resolved ASAP
Presentation to customers on various products and services


Qualifications:

Minimum qualifications:

BE, BTech, Bachelor’s in computer science or related degree

Understanding of Networking, Firewall, Database SQL/PLSQL

Excellent and effective communication skills

Experience in customer facing role

Proactive, independent worker

Effective problem solving, and analytical skills

Proven ability to multitask and manage multiple tasks

Excellent Presentation skills
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