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Free placement
Workforce Management Analyst
Cupola Teleservices
Dubai, United Arab Emirates
Bookmark and Share Job id : 224116
Posted on Published on: 17 Apr 2018

Experience: 2 to 4 years
Qualification level: Graduate
Job Function: IT - Hardware
IT - Software
Other
Skillset: Workforce, WFM, Forecasting, BPO, Call center, Contact center
Jobseeker Nationality: Jobseekers from any country
Job Description

Workforce Management Analyst (Dubai)

 

Duties and Responsibilities:

 

? Forecasting

 

? Prepare intraday reports on staff attendance.

 

? Manages changes to scheduling to ensure adequate daily resource coverage.

 

? Communicate with management and operations team to ensure compliance with company

 

? Maintain running report of attendance incidents and schedule adherence.

 

? Analyze paid time off submissions and approve/deny based on their effect on operations.

 

? Monitor attendance and schedule adherence.

 

? Improve and work towards standardization of the current MIS reporting to facilitate a more effective management by the respective supervisors.

 

? Provide weekly/ monthly/ad-hoc MIS reports ? Create and maintain management reports including end-of-month, quarterly and annual reports used by various departments.

 

? Collaborate with WFM Team Leader in identifying opportunities to further optimize our workforce.

 

? Miscellaneous duties/projects as assigned.

 

Required skills and experience:

 

? 2-5 Years of experience in Workforce Management, preferably in the contact centre industry

 

? Experience in scheduling, performance tracking, reporting and forecasting.

 

? Demonstrate strong analytical skills, with emphasis on forecasting.

 

? Ability to under pressure and on several tasks at the same time.

 

? Proficient in MIS reporting

 

Kindly send your updated CV with the subject of ''WFM''

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