Job Description

Al-Maliky

Contact Center Developer for Qatar

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Job id: 238555

02 Aug 2018

Job Location

DOHA, Qatar

Experience

5 to 10 years

Qualification Level

Graduate

Job Function

IT - Hardware
IT - Software

Skillset

CS,VB, ASP.NET ,NET Framework, ADO,NET, AJAX, Java-Script, CSS, XHTML, HTML, Win Forms, Web Forms, Crystal Reports, XML/XSL, SQL Server and/or Oracle

Jobseeker Nationality

Jobseekers from any country

We are hiring Contact Center Developer for Qatar Location.

Knowledge and skills

• The Developer for Cisco / Aspect Call Center will be developing expertise on the Aspect Unified
• lP and Cisco Contact Center platforms for an enterprise organization, This includes: designing, developing (coding), and implementing integrated solutions with the contact center to achieve seamless, highly efficient solutions to reduce agent document/call time and improve contact center productivity.
• The Developer for Cisco,/ Aspect Call Center will perform contact center IVR programming, SQL reporting and analytics for troubleshooting, DB architecture, and technical recommendations for future enhancements. Must have the ability to collaborate with diverse business and information System teams internationally to seek and deploy the best solution.

Duties and Responsibilities

• Analyzes functional business requirements and design specifications for developing IVR scripting on one or more platforms (Aspect Unified lP / Cisco / Avaya IVR).
• Design, develop, enhance and implement integrated contact solutions with CRM solutions.
• Design, develop, enhance and implement Contact Center utility and monitoring applications as needed.
• Analyzes core contact center database schemas to facilitate and develop accurate custom reporting.
• Support contact center lntegrations where applicable CMR and member applications.
• Support scheduled and emergency technical maintenance as needed and required.
• Provide hands-on support in order to troubleshoot, diagnose, and resolve business impacting contact center service outages.
• Practical understanding of the systems supported and the development of a framework for system implementation and maintenance

The candidate must meet the following skills:

• Bachelor's Degree in Computer Science, Information Technology or related experience in field, At least 5 years of experience in developing Web service APls as
• A developer, working with relational databases and software languages such as CS,VB, ASP.NET ,NET Framework, ADO,NET, AJAX, Java-Script, CSS, XHTML, HTML, Win Forms, Web Forms, Crystal Reports, XML/XSL, SQL Server and/or Oracle, including the ability to design schemas, write queries & stored procedures, performance optimization.
• Applied knowledge of either Aspect Unified lP, UCCE Cisco platforms is preferred

If you are interested, please forward your CV at the earliest.

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