Job Description

Delma Exchange

Application Support Engineer

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Job id: 238830

05 Aug 2018

Job Location

Abu Dhabi, United Arab Emirates

Experience

1 to 2 years

Qualification Level

Engineering Graduates/PG

Job Function

IT - Software

Skillset

experience with Windows/Linux/Mac OS environments, Familiarity with remote desktop applications

Jobseeker Nationality

Jobseekers from any country

Application Support Engineer

Job Location : UAE

Job Description :

• Act as help desk for our Software applications
• Resolve software issues that do not involve coding
• Managing ticketing system ensuring comprehensive database of Queries / Requests and resolution status is kept up to date.
• Providing weekly report to IT Manager on tasks status
• Co-ordinating with Banks and other Business partners for integrations or any other requirements.
• Preparing documentation / Providing training to Users - on newly introduced applications / functionality in existing Applications.
• Responsible for ensuring new users of an application have a smooth onboarding process. These users are usually internal users of the company but can also be external.
• Perform uploads of Agent Network lists
• SQL queries for ad-hoc reporting
• Perform upgrades to our current SQL Server databases
• Basic coding using ASP.NET / PHP
• Maintenance of company web site / Co-ordinating with Web hosting vendor

Job Requirements :

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software (eg. Zendesk)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• BS degree in Information Technology, Computer Science or relevant field
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Interested candidate can send their CV.

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