Job Description

Delma Exchange

Application Support Engineer

Bookmark and Share

Job id: 238830

05 Aug 2018

Job Location

Abu Dhabi, United Arab Emirates


1 to 2 years

Qualification Level

Engineering Graduates/PG

Job Function

IT - Software


experience with Windows/Linux/Mac OS environments, Familiarity with remote desktop applications

Jobseeker Nationality

Jobseekers from any country

Application Support Engineer

Job Location : UAE

Job Description :

• Act as help desk for our Software applications
• Resolve software issues that do not involve coding
• Managing ticketing system ensuring comprehensive database of Queries / Requests and resolution status is kept up to date.
• Providing weekly report to IT Manager on tasks status
• Co-ordinating with Banks and other Business partners for integrations or any other requirements.
• Preparing documentation / Providing training to Users - on newly introduced applications / functionality in existing Applications.
• Responsible for ensuring new users of an application have a smooth onboarding process. These users are usually internal users of the company but can also be external.
• Perform uploads of Agent Network lists
• SQL queries for ad-hoc reporting
• Perform upgrades to our current SQL Server databases
• Basic coding using ASP.NET / PHP
• Maintenance of company web site / Co-ordinating with Web hosting vendor

Job Requirements :

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software (eg. Zendesk)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• BS degree in Information Technology, Computer Science or relevant field
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Interested candidate can send their CV.

Disclaimer: GotoGulf is a platform that facilitates recruiters and jobseekers reach out to each other. Applicants are advised to research the bonafides of recruiters independently. We do not endorse requests for money payments and strictly advise against sharing personal or financial information. If you suspect malpractice, please email to us.