Job Description

Techizz Solutions

Free placement

IT Engineer

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Job id: 239973

14 Aug 2018

Job Location

Dubai, United Arab Emirates

Experience

1 to 3 years

Qualification Level

Graduate

Job Function

IT - Hardware
IT - Software

Skillset

Hardware: processing and device architectures, memory, cabling,server, client, storage, and networking / Operating systems: Windows, Mac, Linux, VMware, Hyper-V / Networking: Ethernet, TCP/IP, DHCP, NAT and firewall rules, VPN, packet captures

Jobseeker Nationality

Only Nationals of the Country for which the Job is posted

The Company: Techizz is a software services company that specializes in providing innovative, cost effective & complete range of Software Services and Solutions to our customer to fulfilling their objectives. Techizz has the expertise and highly skilled professionals to help business meet the complex challenge in information technology.

The Position: We’re looking for an IT Engineer with deep knowledge of various computing systems and environments, customer service experience, and a tech enthusiast with passion for solving problems both big and small.

The Responsibilities:
• Gather required information to handle technical inquiries effectively and efficiently
• Perform root cause analysis and identify trends to prevent similar issues in the future
• Track time and work performed via managed services platform
• Contribute meticulously to the knowledge base via documentation
• Resolve software, hardware and technical questions for customers efficiently and effectively
• Partner with team service members on various strategic projects as needed

Qualifications:
• 3+years work experience in technical support
• Ability to articulate technical concepts to non technical people
• Hardware: processing and device architectures, memory, cabling,server, client, storage, and networking
• Operating systems: Windows, Mac, Linux, VMware, Hyper-V
• Networking: Ethernet, TCP/IP, DHCP, NAT and firewall rules, VPN, packet captures
• Voice: SIP, RTP, IAX
• Security: symmetric encryption, public key cryptography, entropy, password management

Location: Dubai
Job Type: Fulltime, Permanent

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