Job Description

Al-Maliky

Salesforce CRM Specialist

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Job id: 243438

12 Sep 2018

Job Location

Qatar

Experience

7 to 13 years

Qualification Level

Graduate

Job Function

IT - Software

Skillset

Data Quality, Migration and Maintenance

Jobseeker Nationality

Jobseekers from any country

We are hiring Salesforce CRM Specialist for Qatar Location. Salary package is QAR 12000 as a total, inclusive of all the allowances.


Job Purpose

· The Specialist – CRM System will be a part of Corporate IT team, working on maximizing efficiency and capitalizing on the full features and benefits of salesforce.

· Managing new rollouts and ensuring the highest salesforce adoption.

· Delivering strong support to all salesforce users, and handling all administration &development activities



Roles and Responsibilities



· Lead and participate in design review sessions, testing and post-deployment activities including data accuracy validations

· Conduct day-to-day client communications. Build credibility and trust. Promote transparency. Manage expectations.

· Ensure transparent communication of project risks both internally and with the business

· Collaborate and facilitate communication between business stakeholders and the various IT groups.

· Document High and Low Level Design, Technical Specifications, Test Cases/Scripts/Scenarios/Results, User Guides and Best Practices.

· Express difficult and complex concepts clearly and concisely both orally and in writing

· Write clear and logical reports, program documentation, and instructions

· Work effectively and independently on assigned projects

· Establish and maintain effective and cooperative working relationships with administrators, technical and functional team members, and end users

· Collaborate with team members and participate in knowledge sharing and brain storming sessions.

· Meet established priorities and schedules

· Align with the IT Support and Enablement operations to the set standards of the ISO 27001 Governance Framework and other IT Policies and Procedures.



Create and Manage Changes of Salesforce



· Proactively seek out and identify needed system changes.

· Proactively gather feedback from users.

· Manage system changes without interruption to the user.

· Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation

· Gather requirements from end users.

· Modify the system to increase benefits and usability.

· Manage the change control process and “Change Management” Committee if appropriate

· Manage all processes that impact / relate to Salesforce.com

· Manage new releases of SALESFORCE and efficiently roll out new features

· Create and maintain fields, views, reports, dashboards, campaigns and other salesforce.com objects and functions

· Create custom objects when necessary

· Handle on-going customization/ alteration of Salesforce.com

· Maintain, enhance and create workflows, functions and configurations within the Salesforce.com environment

· Create new reporting capabilities and respond to ad hoc reporting requests as needed

· Provide support functions as needed

· Provide sales and financial data to company executives.



Maintain System, Security and Integrity –



· Map salesforce.com hierarchy and territories in response to personnel changes

· Reassign Accounts, Contacts, and Opportunities in response to personnel changes

· Grant/ remove and maintain user licenses

· Maintain security including sharing rules and security levels.

· Design, Create and maintain user roles, profiles and hierarchies.

· Monitor application storage usage and archive data as needed.



User Assistance, Training, Adoption and Satisfaction –



· Create and administer training to existing or new users/groups

· Provide one to one training to end users on an on-going basis

· Expand use of Salesforce.com – attend planning meetings, assist with determining if /how salesforce.com can be used in new ways as opposed to purchasing a new internal system

· Assist sales management to create processes in salesforce.com to help monitor activities, trends, sales and leads.

· Communicate regularly with user base regarding new features, enhancements and changes to the system

· Monitor usage and mentor users/groups needing assistance

· Continually seek ways to further enhance the end-user experience

· Be the company SME on Salesforce.com.

Process Creation, Documentation and Maintenance –

· Document company processes and workflows

· Develop process documentation and field maps

· Create new processes and associated reporting

Data Quality, Migration and Maintenance –

· Assist with migration from older systems/processes into Salesforce.com

· Monitor neglected Leads, Opportunities, Accounts, and Contacts as appropriate

· Import data as appropriate.

· Monitor and manage exception logs for back end system integration with SALESFORCE.

· Manage duplicate records.

· Monitor and improve data quality

· Ensure data integrity by merging duplicate Leads, Contacts, and Accounts; performing mass uploads and updates of data as required; Removing unnecessary fields and data; ensuring screens, fields and workflow have accurate names and reflect current workflow.

Report and Dashboard Creation and Maintenance –

· Create and maintain dashboards

· Create and maintain reports including folder maintenance.

· Develop complex, macro driven reports to summarize system information for Senior Management.

· Build and manage report folders for reps to improve sales efficiency


If you are interested, please forward your CV at the earliest.

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