Job Description


Salesforce CRM Specialist

Bookmark and Share

Job id: 243438

12 Sep 2018

Job Location



7 to 13 years

Qualification Level


Job Function

IT - Software


Data Quality, Migration and Maintenance

Jobseeker Nationality

Jobseekers from any country

We are hiring Salesforce CRM Specialist for Qatar Location. Salary package is QAR 12000 as a total, inclusive of all the allowances.

Job Purpose

· The Specialist – CRM System will be a part of Corporate IT team, working on maximizing efficiency and capitalizing on the full features and benefits of salesforce.

· Managing new rollouts and ensuring the highest salesforce adoption.

· Delivering strong support to all salesforce users, and handling all administration &development activities

Roles and Responsibilities

· Lead and participate in design review sessions, testing and post-deployment activities including data accuracy validations

· Conduct day-to-day client communications. Build credibility and trust. Promote transparency. Manage expectations.

· Ensure transparent communication of project risks both internally and with the business

· Collaborate and facilitate communication between business stakeholders and the various IT groups.

· Document High and Low Level Design, Technical Specifications, Test Cases/Scripts/Scenarios/Results, User Guides and Best Practices.

· Express difficult and complex concepts clearly and concisely both orally and in writing

· Write clear and logical reports, program documentation, and instructions

· Work effectively and independently on assigned projects

· Establish and maintain effective and cooperative working relationships with administrators, technical and functional team members, and end users

· Collaborate with team members and participate in knowledge sharing and brain storming sessions.

· Meet established priorities and schedules

· Align with the IT Support and Enablement operations to the set standards of the ISO 27001 Governance Framework and other IT Policies and Procedures.

Create and Manage Changes of Salesforce

· Proactively seek out and identify needed system changes.

· Proactively gather feedback from users.

· Manage system changes without interruption to the user.

· Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation

· Gather requirements from end users.

· Modify the system to increase benefits and usability.

· Manage the change control process and “Change Management” Committee if appropriate

· Manage all processes that impact / relate to

· Manage new releases of SALESFORCE and efficiently roll out new features

· Create and maintain fields, views, reports, dashboards, campaigns and other objects and functions

· Create custom objects when necessary

· Handle on-going customization/ alteration of

· Maintain, enhance and create workflows, functions and configurations within the environment

· Create new reporting capabilities and respond to ad hoc reporting requests as needed

· Provide support functions as needed

· Provide sales and financial data to company executives.

Maintain System, Security and Integrity –

· Map hierarchy and territories in response to personnel changes

· Reassign Accounts, Contacts, and Opportunities in response to personnel changes

· Grant/ remove and maintain user licenses

· Maintain security including sharing rules and security levels.

· Design, Create and maintain user roles, profiles and hierarchies.

· Monitor application storage usage and archive data as needed.

User Assistance, Training, Adoption and Satisfaction –

· Create and administer training to existing or new users/groups

· Provide one to one training to end users on an on-going basis

· Expand use of – attend planning meetings, assist with determining if /how can be used in new ways as opposed to purchasing a new internal system

· Assist sales management to create processes in to help monitor activities, trends, sales and leads.

· Communicate regularly with user base regarding new features, enhancements and changes to the system

· Monitor usage and mentor users/groups needing assistance

· Continually seek ways to further enhance the end-user experience

· Be the company SME on

Process Creation, Documentation and Maintenance –

· Document company processes and workflows

· Develop process documentation and field maps

· Create new processes and associated reporting

Data Quality, Migration and Maintenance –

· Assist with migration from older systems/processes into

· Monitor neglected Leads, Opportunities, Accounts, and Contacts as appropriate

· Import data as appropriate.

· Monitor and manage exception logs for back end system integration with SALESFORCE.

· Manage duplicate records.

· Monitor and improve data quality

· Ensure data integrity by merging duplicate Leads, Contacts, and Accounts; performing mass uploads and updates of data as required; Removing unnecessary fields and data; ensuring screens, fields and workflow have accurate names and reflect current workflow.

Report and Dashboard Creation and Maintenance –

· Create and maintain dashboards

· Create and maintain reports including folder maintenance.

· Develop complex, macro driven reports to summarize system information for Senior Management.

· Build and manage report folders for reps to improve sales efficiency

If you are interested, please forward your CV at the earliest.

Disclaimer: GotoGulf is a platform that facilitates recruiters and jobseekers reach out to each other. Applicants are advised to research the bonafides of recruiters independently. We do not endorse requests for money payments and strictly advise against sharing personal or financial information. If you suspect malpractice, please email to us.