Job Description

Madi International

Functional Support Officer

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Job id: 243694

16 Sep 2018

Job Location

Dubai, United Arab Emirates


1 to 3 years

Qualification Level


Job Function

IT - Software


Troubleshoots application software, database problems

Jobseeker Nationality

Jobseekers from any country

Functional Support Officer

Job Location : UAE

Job Description :

• Provides training sessions to clients and employees on new web projects;
• Performs functional support tasks for HRMS, ERP and other systems and software.
• Troubleshoots application software and database problems on a timely basis;
• Works as a system analyst with key personnel to help define user needs and develop data processing solutions; (Once promoted, she will be Business Analyst, and then System Analyst)
• Maintains liaisons with business, technical staff, and extended support organizations for resolution of HRMS,ERP and other system and software issues;
• Works with end-users to analyze, design, construct and implement small applications in support of regular business operations; documents applications and provides cross-functional training as needed; (Business Analyst performs these)
• Works with end users on all functional modules to document business needs/requirements for upgrades and enhancements;
• Develops and presents training materials for end users;
• Maintains confidentiality of information exposed to in the course of business regarding clients, supervisors or other employees;
• Enforces all appropriate policies and procedures;
• Documents solutions, problems, projects and steps for future reference;
• Analyzes and fills all required reports on daily, weekly, monthly and yearly bases;
• Performs all other duties as assigned

Interested candidate can send their CV.

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