Job Description

Raqmiyat LLC

Desktop Support Engineer

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Job id: 248879

30 Oct 2018

Job Location

United Arab Emirates

Experience

4 to 8 years

Qualification Level

Graduate

Job Function

IT - Hardware
IT - Software

Skillset

Desktop Support, IT Support

Jobseeker Nationality

Jobseekers from any country

Desktop Support Engineer

Job Location : UAE

Good salary and benefits will be offered

Job Description :

• Addressing user tickets regarding hardware, software and networking
• Walking customers through installing applications and computer peripherals.
• Asking targeted questions to diagnose problems.

Requirements :

• Proven work experience with Service Desk Tools (Manage Engine)
• Desktop Support Engineer, Technical Support Engineer or similar role
• Hands-on experience with Windows OS environments, Office Applications, AV Equipment’s.
• Working knowledge of Outlook, Office365 Products, VPN and computer peripherals, Experience in Network Managed Secured Printers, scanners etc.
• Knowledge of network security practices, end point technologies and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills, OS installation/Re-Imaging via network boot and USB.
• Customer-oriented attitude
• BSc in Computer Science or relevant field and at least 5 years’ experience in System Administration
• Certification in Microsoft is a must
• Working experience with Manage Engine ticketing tools is a must

Skills : Desktop Support, IT Support

Interested candidate can apply with your updated resume.

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