Job Description

Maxx Logistics

Customer Service Executive

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Job id: 252969

03 Dec 2018

Job Location

Dubai, United Arab Emirates

Experience

2 to 5 years

Qualification Level

Graduate

Job Function

Customer Service / Telecalling

Skillset

Customer Service, Good Communication skill

Jobseeker Nationality

Jobseekers from any Asian countries

Customer Service Executive

Job Location : Dubai

Good Salary and benefits will be offered

Job Description:

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information

Requirements :

• 2 years customer support experience
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• High school diploma or equivalent; college degree preferred
• Preferred Female candidates- Filipinos / Indians.
• Candidates who can join immediately

Interested candidate can apply with your updated resume.

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