Job Description

Al Rafid Insulation LLC

Technical Service Advisor

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Job id: 259055

24 Jan 2019

Job Location

United Arab Emirates

Experience

7 to 10 years

Qualification Level

Diploma; Engineering Graduates/PG

Job Function

Customer Service / Telecalling
Installation / Maintenance / Repair

Skillset

troubleshoot, test, repair and service technical equipment

Jobseeker Nationality

Jobseekers from any country

Technical Service Advisor

Job Location : UAE

Job Description :

• Capable of inspecting a vehicle to identify faults and determine level of repair required, opening/closing job card with accurate activities selected, identifying trends and common complaints, reporting and troubleshooting issues for immediate solutions.
• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safely manner and use field automation systems
• Follow all company’s filed procedures and protocols
• Cooperate with technical team and share information across the organisation
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers

Job Requirements :

• Technical Service Advising: 7 years (Preferred)
• Proven field service experience
• Ability to troubleshoot, test, repair and service technical equipment
• English literacy
• Ability to work flexible shifts and to adapt to changing work schedules
• Familiarity with mobile tools and applications
• Technical degree or certification

Interested candidates can send their CV.

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