Job Description

Unique Computer Systems

Customer Success Manager

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Job id: 259801

30 Jan 2019

Job Location

Dubai, United Arab Emirates

Experience

5 to 8 years

Qualification Level

Graduate

Job Function

Customer Service / Telecalling

Skillset

knowledge of customer service software, databases and tools

Jobseeker Nationality

Jobseekers from any country

Customer Success Manager

Job Location : UAE

Job Description :

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

Job Details :

• Proven working experience as a customer service manager, retail manager or assistant manager
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• BS degree in Business Administration or related field

Interested candidates can send their CV.

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