Job Description

Allied Transport LLC

Officer – Customer Service

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Job id: 261127

10 Feb 2019

Job Location

Dubai, United Arab Emirates

Experience

5 to 7 years

Qualification Level

Graduate

Job Function

Customer Service / Telecalling

Skillset

Customer Service Experience

Jobseeker Nationality

Jobseekers from any country

Officer – Customer Service

Job Location : UAE

Job Description and Requirements :

• Responsible and accountable for responding to customer requests and questions regarding service, products and account information in a professional, accurate, efficient and friendly manner.
• Responsible and accountable for conferring with the customer by phone or in person to receive orders for placements, discontinuance, or change in service.
• Responsible and accountable for completing contract forms, updating change of address records, and issuing discontinuance orders.
• Responsible and accountable for complaint resolution either technical, large or complex, regarding service, products and accounts using established procedures that ensure customer
• delight by the quality of complaint handling.
• Responsible and accountable for using every opportunity to turn service inquiry calls into immediate business and generate revenue by providing accurate sales lead information to Sales Team.
• Responsible and accountable for sending daily / weekly / monthly reports to customers and superiors as per respective customer KPI
• Responsible for respective customers data management and MIS

Interested candidates can send their CV.

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