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Free placement
Door Person
Movenpick Hotel Al Aziziyah
Doha, Qatar
Bookmark and Share Job id : 148654
Posted on Published on: 09 Jan 2017

Experience: 0 to 2 years
Qualification level: High School & Equivalent
Job Function: Helpers / Loaders / Gardener / Unskilled Labour
Hospitality / Medicare / Account Management
Skillset: Door Person
Jobseeker Nationality: Jobseekers from any country
Job Description

 KEY DUTIES & RESPONSIBILITIES:

PLANNING & ORGANIZING:

§  Review and update Logbook.

§  Be Smart, well groomed and maintain a friendly and cheerful disposition all the times.

§  Oversee the day to day operations.

§  Assist guests with their luggage.

§  Report regularly on happening to FOM.

§  Aware of fire & first aid procedure

§  Handle guest complaints and report to manager

§  Perform as per OSM Standards and in line with the 7 key issues and 4 corner stone’s.

§  Be fully aware of the Talk of the Walk for the day.

§  Proper grooming at all times.

§  Attend training classes as per schedule.

§  Show fullest cooperation and respect within the team and other departments.

§  Is aware of the daily activities and has product knowledge of all the hotel facilities.

 OPERATIONS:

·         Opens the main door of the hotel and ensures that all guests are greeted on arrival & departure of the hotel and escorting each individual to the right direction.

·         Ensure the prompt and efficient handling off all guest luggages on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.

·         Assure that every luggage is covered with a baggage claim tag.

·         Parking of guests and visitors vehicles in the designated hotel parking area.

·         Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.

·         Handle issuance of guest room key cards and ensure effective control for guest security.

·         Report any unusual occurrences or requests to the Concierge desk.

·         Be aware of the hotel accident Prevention Policies.

·         Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.

·         Check Hotel situation, occupancy, functions, groups, VIPs.

·         Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.

·         At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.

·         Co-ordination and information with the Concierge, Front Office and other departments.

·         To effectively handle all guest requests.

·         He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.

Other duties as assigned




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