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Customer Service Executive
Rist Information Systems & Technologies
Bahrain
Bookmark and Share Job id : 230977
Posted on Published on: 08 Jun 2018

Experience: 0 to 4 years
Qualification level: Graduate
Job Function: Customer Service / Telecalling
Skillset: Customer Service, Always Think like a winner, Good Communication skill
Jobseeker Nationality: Jobseekers from any country
Job Description

Customer Service Executive

Job Location : Bahrain

Good Salary and benefits will be offered

Position Objective :

• As a Customer Support Associate, you are expected to address customer challenges and queries and ensure effective resolution to the challenges during customer encounters
• Ensure customer satisfaction and quality parameters are met for the resolutions provided
• Ensure that you delight customers and help in retention by providing customer experience that would enhance stakeholder's value

Roles & Responsibilities :

• Effectively address customer queries by understanding challenges faced by the customer
• Ensure you meet set process for addressing customer queries
• Understand customer expectation clearly through effective probing
• Document reasons for customer dissatisfaction for all the queries and the challenges faced
• Understand and upgrade product and process knowledge to meet required standards of customer resolution on an ongoing basis
• Set high levels of performance standards for the given process/account
• Ensure you understand expected performance standards and metrics to be achieved for a given process/account
• Look for areas of improvement in the process and provide insights to your Supervisors to enhance customer delight
• Follow the learning management process to remain current and updated on required skills and knowledge required for the position
• Learn, help and support fellow members in the team in meeting desired performance standards for a given process/account
• Bring right attitude to the work place that complements and enhances the work culture
• Always Think like a winner

Requirements :

• Should have 0 - 4 years working experience as Customer Service Executive
• Should be available in Bahrain
• Languages Required: English, Arabic & Hindi (optional)

Required Knowledge :

• Basic understanding on : Computer Operating Skills

Skill :

• Communication Skills – High

Desired Behavior :

• High commitment
• Ability to learn
• New ways of thinking and doing
• Adaptive to team and organization
• Open for feedback and learning
• Proactive and high energy

Interested candidate can apply with your updated resume
 

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