our logo
Jobs in Dubai, Abu Dhabi, Sharjah & other places in UAE Jobs in Saudi Arabia Jobs in Kuwait Jobs in Bahrain Jobs in Qatar Jobs in Oman

Reservation Agent
Ramee Grand Hotel & Spa
Bookmark and Share Job id : 231918
Posted on Published on: 14 Jun 2018

Experience: 3 to 10 years
Qualification level: Graduate; Management Post Graduates
Job Function: Hospitality / Medicare / Account Management
Ticketing / Travel
Skillset: Reservation Agent, Good Communication skill, Assists in monitoring group reservation forecast data
Jobseeker Nationality: Jobseekers from any Asian countries
Job Description

Reservation Agent

Job Location : Bahrain

Salary : 180 BD/-

Providing Accommodation ,Transportation & Food

Job Description :

• Serves as the primary contact between our Guests and our luxury properties.
• Provides product expertise in a professional, friendly and informative manner.
• Enriching our Guests experiences while maximizing the Company’s profitability.
• Identifying sales opportunities and actively selling the features and benefits of choosing to secure reservations at our distinctively unique properties.
• Responds to incoming reservations sales opportunities for the property that are outside parameters of the Event Booking Centre.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Uses sales resources and administrative/support staff effectively.
• Assists in monitoring group reservation forecast data.
• Coordinates with sales and Convention Services to process rooming lists and reservation cards.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Assists with monitoring accuracy of reservation sales orders within tracking systems.
• Tracks no-show reservations and processes charges as needed.
• Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.
• Manages wait list and prioritizes order of wait list contacts to be made.
• Prepares work and maintenance orders.
• Supports customer loyalty and property's brand standards by delivering service excellence throughout each customer experience.
• Services our customers in order to grow share of the account.
• Provides excellent customer service consistent with the daily service basics of the brand.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Sets a positive example for guest relations.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
• Handles guest complaints and disputes following the instant pacification procedures.

Requirements :

• Should have 3 years experience as Reservation Agent
• Should be an Filipino National

Interested candidate can apply with your updated resume.


Disclaimer: GotoGulf is a platform that facilitates recruiters and jobseekers reach out to each other. Applicants are advised to research the bonafides of recruiters independently. We do not endorse requests for money payments and strictly advise against sharing personal or financial information. If you suspect malpractice, please email to us.

Register Today! - Its Free

Resume Writing

Premium Services for Jobseekers

Jobs in Middle East Gulf countries.