Job Description

Smashing Cleaning Services

Customer Service Representative

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Job id: 246588

09 Oct 2018

Job Location

Dubai, United Arab Emirates

Experience

5 to 10 years

Qualification Level

Graduate

Job Function

Customer Service / Telecalling

Skillset

Familiarity with CRM systems and practices

Jobseeker Nationality

Jobseekers from any country

Customer Service Representative

Job Location : UAE

Job Description :

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions,
• process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Job Requirements :

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Interested candidate can send their CV.

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