Job Description

VSquare Consultants

Retail Operations Head

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Job id: 246814

11 Oct 2018

Job Location

Dubai, United Arab Emirates

Experience

10 to 15 years

Qualification Level

Graduate

Job Function

Sales / Retail / Corporate / Business Development

Skillset

Ability to work in a fast paced and challenging environment

Jobseeker Nationality

Jobseekers from any country

Retail Operations Head

Job Location : UAE

Job Description :

• Develop annual Plan and Budget (topline&bottomline) designed to meet company's Annual Operating Plan targets. Specifically recommend sales and growth targets by Area . Manage approved Plan and Budget
• Establish and review weekly and monthly objectives for store performance evaluation and oversee implementation of corrective action activities
• Drive store profitability & SSG through store wise segmented strategy for positive growth
• Strong understanding of key markets in the cities & ability to scan new opportunities for store (business development support).
• Ability to evaluate new store proposed & estimate the value of business to ensure that the feasibility reports of new store are realistic
• Analyse and report competitive trends in terms of market (new store, business performance & pricing/
• Ensure service excellence through excellent client management, customer feedback and drive mystery audit scores & CSAT Scores targets.
• Ensure resolution of all customer complaints within TAT targets and overseeing and/or personally actioning investigation and follow up by Operations line management.
• Collaborate with Doctors, to drive Customer service & collection targets
• Develop customer engagement avenues at local level to develop and attract new customer base
• Implement and communicate company strategies and objectives clearly and effectively to store teams.
• Lead, motivate and oversee Training & Development Plans in conjunction with the HR & training team in order to achieve company objectives, maintain appropriate talent coverage and to develop people for succession, progression and growth
• Recruit, coach, develop and retain store teams. Control attrition and work on development of pipeline for key roles in store

Interested candidate can send their CV.

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