Job Description

Alghanim Industries

Customer Service Representative

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Job id: 249452

04 Nov 2018

Job Location

Ajman, Kuwait

Experience

2 to 5 years

Qualification Level

Graduate

Job Function

Customer Service / Telecalling

Skillset

good understanding of Productivity software (Windows OS, Spreadsheets, MS-office).

Jobseeker Nationality

Jobseekers from any Arab/Middle East country

Customer Service Representative

Job Location : Kuwait

Job Requirements :

• Support and provide superior service to the customers (On floor/Showrooms).
• Use questioning and listening skills that support effective communication with the customers.
• Understand the impact of attitude in dealing with the customers professionally.
• Effectively deal with job stress, angry and upset customers.
• Minimizing customers’ and Alghanim (Home Division) escalated complaints through providing professional service & support for individual and B2B customers.
• Ensure proper escalation to any unresolved complaint, to avoid any delay in progressing and resolving customers reported complaints.
• Use the most appropriate way to communicate with different behaviour types.
• Apply the elements of building positive rapport with different types of customers.
• Display ownership to additional tasks as demanded by superiors and meet commitment to customers.
• Display Time flexibility towards shifts as per work floor requirements.
• Skills
• Must possess excellent communications skill, proven problem solving and analysis skills.
• A good knowledge of home furniture is a plus.
• Minimum one year of related experience in the field of (Call center, Customer care, Customer service, Telemarketing/Telesales).
• Need a good understanding of Productivity software (Windows OS, Spreadsheets, MS-office).
• Good command in English / Arabic Language.

Interested candidate can send their CV.

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