Job Description

Alghanim Industries

Call Center Agent

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Job id: 249591

06 Nov 2018

Job Location

Kuwait

Experience

1 to 10 years

Qualification Level

Graduate

Job Function

Customer Service / Telecalling

Skillset

Customer Service Experience

Jobseeker Nationality

Jobseekers from any country

Call Center Agent

Job Location : Kuwait

Job Description :

• Comply with staffing schedules and break allowances
• Provide customers with accurate information at all times
• Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait hold time
• Create complaint tickets correctly, in adherence with policies and procedures
• Update the database with the most recent customer information
• Handle stressed, angry and confused customers in the most positive way possible Escalate cases that require intervention by Shift in Charge or Call Center Manager.

Interested candidate can send their CV.

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