Job Description

Apparel Group

Customer Service Representative

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Job id: 249932

08 Nov 2018

Job Location

Dubai, United Arab Emirates

Experience

1 to 5 years

Qualification Level

Graduate

Job Function

Customer Service / Telecalling

Skillset

Customer Service Experience

Jobseeker Nationality

Jobseekers from any country

Customer Service Representative

Job Location : UAE

Key Responsibilities :

• To assist customers with any of their inquiries and complaints through email, phone and social media
• To take ownership to resolve customers’ issues at first contact
• To ensure SLA’s and customer’s expectations are always achieved
• To deal with complaints and escalation process when necessary
• To act as a Brand Ambassador at all time
• To communicate promptly any information to customers about their orders
• To help customers to register online and/or to process their orders
• To assist customers with any issues with regards to the returns of their orders
• To always deal with the most difficult customers in a quick, willing and professional manner, aiming to turn negative situations into a positive outcome and using available resources to solve problems
• To issue refunds and compensation as appropriate
• To be pro-active and show initiatives and ideas to constantly improve the service provided to our customers
• To assist in gathering information and produce reports on a regular basis
• To be able to deal with customers with late returns and faulty goods
• To liaise with fulfillment for any issues with customers’ orders
• To coordinate with shipping over issues raised by customers with regard to either orders or return
• To help customers with product enquiries and drive cross-selling to increase units per transactions

Interested candidate can send their CV.

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