Job Description

Alghanim International

IT Service Desk Officer

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Job id: 257696

13 Jan 2019

Job Location



4 to 9 years

Qualification Level

Graduate; Engineering Graduates/PG

Job Function

Customer Service / Telecalling
IT - Software
Operations / Back Office Processing / Data Entry


troubleshooting, analysis, resolution and or escalation

Jobseeker Nationality

Jobseekers from any country

IT Service Desk Officer

Job Location : Kuwait

Job Description :

• Support the end user client environment such as Desktops, Laptops, Mobiles, IP Phones and client applications.
• Incident troubleshooting, analysis, resolution and or escalation.
• To provide a single and quality point of contact for IT customers
• Monitor the status & progress toward resolution of all open incidents.
• Perform classification; prioritizing of incidents dependant of the impact of the issue.
• Quick & efficient handling of IT incidents & service requests on first contact.
• Work closely across IT in achieving common goals.
• Work effectively as a team member.
• Develop knowledge of client business & IT environment with the goal of increasing first-call resolution rates.
• To perform out of hours duties as directed and documented as per schedule

Interested candidate can send their CV.

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