Job Description

Alghanim Industries

Customer Service Representative

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Job id: 297954

04 Nov 2019

Job Location

Kuwait

Experience

0 to 2 years

Qualification Level

Graduate

Job Function

Customer Service / Telecalling

Skillset

Customer Service, Good Communication skill

Jobseeker Nationality

Jobseekers from any country

Customer Service Representative

Job Location : Kuwait

Job Description :

• Answers customers’ queries.
• Understands and fulfil customer needs and requirements.
• Maintains positive attitude during customers’ interactions.
• Ensures sales activities are handled in line with Alghanim policy.
• Supports in solving customer concerns/complaints.
• Works in coordination with Section Heads to provide excellent customer service.
• Keeps all company information including sales figures strictly confidential.
• Follows Alghanim policies and guidelines.
• Demonstrates high problem solving skills.
• Practices high knowledge of Alghanim major functions and responsibilities.
• Follows-up on pending customer issues with effective use of computer applications and telephone etiquette.
• Being aware of business KPIs and objectives.
• Being aware of all in-store promotions, such as discounts, credit, free coupons, raffle draws and etc…
• Contributes to cost control and minimizing theft measures.

Requirements :

• Strong English and Arabic language capabilities
• Strong communication, presentation and interpersonal skills
• Solving problem skills
• Should be located in Kuwait

Interested candidate can apply with your updated resume.

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