Job Description

Alghanim Industries

Call Center Agent

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Job id: 297955

06 Nov 2019

Job Location

Kuwait

Experience

2 to 3 years

Qualification Level

Graduate

Job Function

Customer Service / Telecalling

Skillset

Call Center, Good communication skill, customer Service

Jobseeker Nationality

Jobseekers from any country

Call Center Agent

Job Location : Kuwait

Job Description :

• Comply with staffing schedules and break allowances
• Provide customers with accurate information at all times
• Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
• Create complaint tickets correctly, in adherence with policies and procedures
• Update the database with the most recent customer information
• Handle stressed, angry and confused customers in the most positive way possible
• Escalate cases that require intervention by Shift in Charge or Call Center Manager.

Requirements :

• Prior experience in a customer service role
• Good communication skills
• Able to communicate in Arabic and English
• Good computer skills
• Should be located in Kuwait

Interested candidate can apply with your updated resume.

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