Job Description


Free placement

Customer Relation Officer

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Job id: 298219

06 Nov 2019

Job Location



2 to 5 years

Qualification Level


Job Function

Corporate Planning / Consulting
Customer Service / Telecalling


English - Arabic Language

Jobseeker Nationality

Jobseekers from any country

1. To promote all Proven services wherever possible
2. Report regularly to reporting Manager on results and progress with key account services
3. Coordinate and communicate with external and internal departments closely, and insure to have a good relationship with all parties
4. Create Proforma and send it to finance within 4 days of completion of work.

Key Responsibility

1. Coordinate with the Mandoob and process all relevant documents in reference to the criteria of immigration office, Labor office, ministry of social affairs, Foreign investment Authority ( KDIPA) , Social Insurance, and ministry of foreign affairs in compliance with the laws and regulations in Kuwait.
2. Support Mandoob to prepare and process applications related to work permits, employee visas company license in compliance with Kuwait laws and regulations online. Work closely with Mandoob
3. Submit online applications
4. Collect and give regular updates on all work and migration standards from the government offices to keep the HO office well informed for any changes in procedures and rules.
5. Keep records of employee documents for visas, passports, civil ids, and other important documents in SharePoint
6. Update & communicate all new laws or rules issued by Government
7. Maintain absolute confidentiality of records
8. Deal promptly and productively on general enquiries about HR functions
9. Assist employees with immediate dependants visa process.
10. Maintain the visa checklist, cost and processing time
11. Submit detailed reports related of expenses and receipts.
12. Provide information regarding employee benefits, Company rules, and policies, and ensure new hire paperwork is completed and routed appropriately for processing

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