Reservation Agent
Job Location : UAE
Job Description :
• Handle incoming reservation inquiries via phone, email, or online platforms, providing accurate information about room availability, rates, and hotel amenities to assist guests in making bookings.
• Process reservation requests promptly and accurately, entering guest information, preferences, and special requests into the reservation system, ensuring data integrity and adherence to booking policies.
• Assist guests with reservation modifications, cancellations, and inquiries, resolving issues, addressing concerns, and providing exceptional customer service to enhance guest satisfaction and loyalty.