Job Knowledge & Responsibilities:
•Actively engage with project stakeholders to scope and align technical requirementsduring (pre)sales, pilot, and roll-out phases.
•In-depth IT knowledge is essential with excellent know-how to design solutions fromscratch.
•Direct Liaison with customer and customer’s teams and delivery teams tasked withexecuting the projects to ensure that the technical scope of projects is clearlydefined, customer’s expectations are met and delivered as per requirements ensuringsmooth collaboration at all phases of the project.
•Ensuring technical and solution KPI alignment to control project scope and budget.
•Regular reporting on progress, with full ownership of overall delivery of assignedprojects, manage contractual relationships with implementation partners for buildand run phases, and recommend the best practices for technology solutions based onclient business needs.
•Read and understand technical drawing to determine the bill of quantities, and definetechnical scope.
•Liaise with suppliers and technical teams to refine scope and deliverables tocustomers and manage all technical aspects of (pre)sales, sandbox/pilot, build & runphases.
•Closely cooperate with Product Management by integrating customer feedback intothe product roadmap and showcasing our latest developments to clients.
•Build technical delivery capabilities through selected partnerships to manage theentire project lifecycle from the initial planning and budgeting to successfulimplementation and support. Proactively manage risk, dependencies, quality, andchange requests
•Own technology and implementation partnership agreements, including owning SLAagreements, for outsourced implementation and support services.
•Manage final delivery operations and create regular ‘heatmaps’ where technologyand delivery risks for existing projects are identified, while pro-actively seekingsolutions with internal products teams and technology partners
•To deliver complex solutions to clients from presales to production along with thepreparation of detailed business solution and technical proposals.
•Support Director S&M with the negotiation of contracts with customers to ensureappropriate, risk-limiting contracts are achieved.