Job Description

Etqan Global Academy

Operations Manager

Job id: 561901

12 Jan 2025

Job Location

Qatar

Experience

10 to 15 years

Qualification Level

Graduate; MBA / Management Post Graduates

Job Function

Administration / Commercial Operations
Hospitality / Medicare / Account Management
Leisure / Fitness / Luxury

Skillset

Customer Experience , People management

Jobseeker Nationality

Jobseekers from any country

Experience:
Minimum of 10 years of experience in a managerial role, preferably in the entertainment, hospitality, or leisure industry.

Experience in team management, budgeting, and operational strategy.

Proven experience in leading cross-functional teams (e.g., marketing, sales, customer service, etc.).

Experience in managing customer experiences, ensuring high-quality service delivery.

Background in inventory and supply chain management.

Skills:
Leadership & People Management: Ability to lead and motivate a team, resolve conflicts, and foster collaboration.

Financial Management: Strong understanding of budgeting, cost control, and financial reporting.
Customer Service: Excellent skills in maintaining high standards of customer service and ensuring a positive customer experience.

Problem Solving & Decision Making: Able to identify problems and implement effective solutions quickly.

Communication Skills: Clear and effective communication with employees, customers, and upper management.

Time Management & Organization: Ability to prioritize tasks, handle multiple responsibilities, and meet deadlines.

Knowledge of Safety Regulations: Understanding of health and safety standards relevant to operations in entertainment or leisure businesses.

Personal Traits:
Strong adaptability and problem-solving skills in a dynamic, fast-paced environment.

Ability to work under pressure and handle stressful situations with professionalism.
Attention to detail and a strong commitment to quality.
Location


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