About the role
An exciting role has arisen for a talented Reservations Sales Agent Role to join the pre-opening and Reservations department at Jumeirah Muscat Bay Resort.
Your key responsibilities will include:
Represent and champion the Jumeirah Brand by displaying all Hallmarks and promoting the business values in all interactions
Proactively promote all properties and services within the Jumeirah portfolio in a friendly, professional and efficient manner upselling where appropriate to achieve all revenue objectives
Achieve targets set by Jumeirah for revenue, quality and customer service standards
Proactively handle and resolve customer queries and escalations through all telephone and email channels
Maintain the integrity and accuracy of Jumeirah customer data base following Jumeirah standards
Provide timely, accurate and detailed communication to any customer or partner regarding any enquiries
In order to be considered for this role, you should have the below qualifications and experiences.
At least 12 months experience in a customer service role preferably in luxury hotels, travel agency or airlines You must able to communicate clearly, effectively and fluently in both verbal and written English
The ability to communicate (fluently) in additional languages is desirable (Arabic, Russian, Chinese, German, French or Italian)
Computer literate in all Microsoft Office packages
Proven experience in using systems like Opera PMS, Opera Cloud, SynXis CRS, Booking.com extranet, Expedia extranet is desirable.