Job Purpose
To manage a larger section of the Trade Services operations covering varied products as per NBF Procedures and Regulatory guidelines & ICC rules with the prime objective of meeting Service Quality within agreed service delivery standards.
Key Accountabilities
First point of contact for customer and business in case of queries/clarification with regard to activities handled by the Section.
Responsible for Document Checking, verification/authorisation of transactions, customer/counter party instructions, relating to the Section within the prescribed threshold limits and meeting the agreed service level standards.
Responsible for collection of relevant charges, application of preferential charges/waivers, etc. for all the transactions handled.
Evaluate the risk of each transaction handled and responsible to raise Transaction Ticket for relevant approvals.
EOD review of all INAU/IHLD entries, daily review of suspense account, maintenance of MIS for activities undertaken by Section/Unit.
Education
A minimum degree (Bachelors) in a business related field or equivalent
Experience and Skills
Education level
Detailed knowledge on Trade processing and operations and relevant ICC rules
Trade specific qualification recognised by the Internal Chamber of Commerce (CDCS Preferred)
Work Experience
A minimum of 10 years of banking experience in handling Global Trade Products and managing larger group of people/teams in Trade Operations across trade centres.
Specialist Skills/Competencies Required for the Role
Excellent communication skills (both written and verbal)
Attention to Detail and Quality Standards
Interpersonal Skills
Ability to manage a diverse team
Problem Solving and Effective Decision Making
Good computer skills
Technical Competencies
Customer Service- Trade Services- Advanced
Transaction Processing and Control- Trade Services- Advanced
Product Knowledge and Documentation- Trade Services- Advanced
Data Management- Trade Services- Proficient
Core and Regulatory Banking Systems- Trade Services- Proficient
Process Re-engineering- Trade Services- Proficient
Policies and Procedures- Trade Services- Proficient
Behavioural Competencies
Change and Innovation - Proficient
Communication - Proficient
Evaluating and Solving Challenges - Proficient
Results Orientation - Proficient
Working and collaborating with others - Proficient