Key Responsibilities
MAIN RESPONSIBILITIES
Supervise Housekeeping Department Staff to ensure that guests and customers, whether internal or external, receive prompt and courteous service, and to ensure adherence to hotel standards.
On a daily basis, assign duties and special projects to Room Attendants / Public Area Cleaners, follow up on the progress and keep the Executive Housekeeper informed.
Check rooms randomly and particularly all those assigned to V.I.P., V.V.I.P. and Repeated Guests and coordinate the flower requirements to these guests and other special requests.
Inspect Floors / Public Areas to ensure that facilities, equipments and amenities are clean and are well maintained; verify the work performed by outside contractors to ensure compliance to their contract; and take corrective measures in order to meet Kempinski standards.
Participate in the recruitment of new staff by screening and interviewing applicants.
EXPERIENCE & LANGUAGE:
3 to 5 years experience in a Housekeeping management position
Preferably in a 5 star hotel
Local language – excellent oral and written skills (as applicable)
English – excellent oral and written skills
Additional language - beneficial
COMPETENCIES:
Operational knowledge of housekeeping equipment and machine, including washing machine, dry-cleaner, pressing machine.
Knowledge on how to clean different fabric materials
Knowledge of chemicals
TECHNICAL
Knowledge and Skills on Cleaning techniques
Knowledge on cleaning products, equipment and machine
Knowledge on housekeeping procedures and standards
Knowledge of Opera PMS
Microsoft Office Applications
INDIVIDUAL CHARACTERISTICS:
People Oriented
Passionate for European luxury
Entrepreneurial
Straightforward
Excellent communication and interpersonal skills with superb presentation and grooming
Strong management skills and ability to inspire those in others
Experience in revenue management would be an advantage
Analytical and problem solving skills and execution of work
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