Job Description
- Service Agreement Development:
Design and prepare comprehensive service agreements that include defined KPIs and incentive plans, based on collaborative discussions with service partners and aligned with regional strategy.
- Service Strategy & Network Support:
Guide service partners in creating market-aligned service strategies.
Assist in designing and establishing robust service networks and spare parts distribution channels to achieve service performance targets.
- Pricing & Market Analysis:
Collaborate with the price manager to define competitive spare parts pricing, leveraging market insights and partner feedback.
Support service partners in spare parts price management to ensure market relevance.
- Service Marketing & Innovation:
Drive service marketing initiatives, supported by C-budget allocation and Bosch marketing expertise.
Encourage innovation by helping service partners develop new service solutions tailored to local user needs.
- Inventory & Logistics Management:
Assist service partners in building and maintaining adequate spare parts stock to meet market demands.
Oversee logistics processes to ensure timely spare parts order fulfillment.
- Performance Monitoring & User Satisfaction:
Regularly track service partners' service performance to maintain high levels of user satisfaction.
Address warranty and product quality concerns as well as service-related complaints effectively.
- Training & Development:
Organize technical training programs for service partners and their teams to enhance technical proficiency.
- Digital Transformation:
Implement new digital tools to elevate service delivery in the market.
- Budget & P&L Management:
Take full ownership of turnover, P&L, and C-budget management within the responsible region.
Qualifications
Proven experience in service operations or a related technical field.
Technical knowledge of power tools is a plus.
Effective communication and relationship-building abilities
Readiness for up to 50% travel time
Minimum 3 years of experience in After Sales Service
Bachelor degree in (international) business or engineering
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