What you will do
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Career Level - IC4
Responsibilities
What we are looking for
Strong Performance tuning skills – Query level tuning / DB tuning / Memory level tuning.• Expert knowledge of Oracle Database, Goldengate, Exadata, Oracle RAC, Oracle ASM, Data guard, Backup & Recovery etc.• Strong DBA skills and relevant working experience with Oracle Database 11g,12c & 19C.• Experience implementing high availability features of Oracle Database.• Experience in Oracle Enterprise Manager (OEM) 12c/13c is a plus.• Knowledge on DB Security viz. AVDF, DB Vault, Oracle Key Vault, e-Wallet, TDE would be added advantage.• Sharp technical troubleshooting skills.• Good understanding of support processes.• Ability to manage escalated technical situations & develop action plans.• Ability to spot proactive services that benefit of customer.• Ability to facilitate issues with Development and Support.• Golden Gate configuration, admin , troubleshoot and performance tuning
There are high expectations from the candidate profile to be very skilled in business communications not only with sales, pre-sales and technical account managers but also with customers. Presentation skills are key too. The candidate nominated for this job should be having a passion to participate in business growth with a very good communication skills.
•7+ Years of experience in Oracle DBA
•Strong Performance tuning skills – Query level tuning / DB tuning / Memory level tuning.
•Expert knowledge of Oracle Database, Goldengate, Exadata, Oracle RAC, Oracle ASM, Data guard, Backup & Recovery etc.
•Strong DBA skills and relevant working experience with Oracle Database 12c and 19c.
•Experience implementing high availability features of Oracle Database
What we will offer you
• A competitive salary with exciting benefits
• Flexible and remote working so you can do your best work
• Learning and development opportunities to advance your career
• An Employee Assistance Program to support your mental health
• Employee resource groups that champion our diverse communities
• Core benefits such as medical, life insurance, and access to retirement planning
• An inclusive culture that celebrates what makes you unique
At Oracle, we don’t just respect differences — we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. When everyone’s voice is heard and valued, we’re inspired to go beyond what’s been done before.
https://www.oracle.com/corporate/careers/diversity-inclusion/
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