Essential Duties & Responsibilities by Dimensions
A. Shareholder & Financial:
- Implements KPI’s and best practices for Senior Associate, Guarantees role.
- Act within the limits of the powers delegated to the incumbent.
- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
B. Customer (Internal & External):
- Provide adequate and efficient transactions in relating to the Guarantees to internal customers and thereby help them serve external customers in a more efficient manner, resulting in increased external customer satisfaction levels.
- Build and maintain strong and effective relationships with all the other related departments to achieve the Group’s goals/ objectives.
- To assist customers in all their queries on Bank’s product and seek solution to their requests.
- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
C. Internal (Processes, Products, Regulatory):
- Process and handle domestic and international bank guarantees with strict compliance to Group’s policies and procedures and International Chamber of Commerce Rules.
- Process transactions for issuing of guarantees, amendment, cancellation, lodgment of claims and payment within the limit as per the credit policy.
- Handle Swifts/ Telexes of transactions relating to bank guarantees.
- Prepare periodical reports of issued and outstanding guarantees on behalf of customers, and Banks and report them to the Assistant Manager Guarantees
- Liaise inside and outside the department in order to improve service quality and for Bank Guarantees services.
D. Learning & Knowledge:
- Keep abreast of changes in International Chamber of Commerce/ relevant URDG rules and local/ international laws and regulations affecting trade finance operations relating to guarantees.
- Identify areas for professional development of self and act to enhance professional development of self.
- Ensure high standards of confidentiality to safeguard commercially sensitive information.
- Proactively identify areas for professional development of self and undertake development activities.
- Seek out opportunities to remain current with all developments in professional field.
Education and Experience Requirements
- Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)
You will be redirected to the company website to apply for this position.