Accounts Receivable:
Review and reconcile customer transactions to ensure all electricity charges are accounted for.
Identify and address unpaid electricity charges, including processing charges related to customer evacuations or renewals.
Maintain accurate records of all receivable accounts and follow up on outstanding payments.
Communication:
Serve as the primary point of contact for customers, leasing agents, and cashiers regarding electricity dues.
Clearly explain electricity charges and payment requirements to customers through various communication channels, including phone, email, and in-person interactions.
Ensure effective and timely communication to resolve customer inquiries and issues related to KAHRAMAA accounts.
Electricity Reimbursement:
Calculate and review customer payments for accuracy.
Prepare and process refund letters for customer reimbursements, ensuring all documentation is accurate and complete.
Obtain final approval for refunds from the line manager and ensure timely processing.
Accounts Payable:
Process KAHRAMAA payments using appropriate methods, such as VISA or bank transfers.
Record all payments accurately in the general ledger after obtaining approval from the line manager.
Ensure all payments are processed in compliance with company policies and KAHRAMAA regulations.
Departmental Assistance:
Assist other departments with annual stock counting and any other accounting or administrative tasks as required.
Collaborate with cross-functional teams to support overall business operations and objectives.
Related Party Transactions:
Update related parties on any dues or charges paid by EZDAN Real Estate on a monthly basis.
Maintain accurate records of all related party transactions and ensure timely reporting.
Reporting:
Prepare regular financial reports related to KAHRAMAA accounts for management review.
Assist in the preparation of annual budgets and forecasts for utility expenses.
Compliance and Audit:
Ensure compliance with KAHRAMAA regulations and internal company policies.
Assist with internal and external audits related to KAHRAMAA accounts.
Customer Service:
Provide excellent customer service and support to ensure tenant satisfaction.
Skills
ยท Skills: Multitasking, Problem-solving, Time Management, Negotiation, Reporting, Analytical Thinking, Conflict Resolution, Change Management, People Management, Budgeting, and Organization Skills.
BehaviouralCompetencies:
Business Acumen, Customer Focus, Innovations and Change, Analysis and Decision-Making, Teamwork and Leadership, Drive for Results, Integrity and Commitment, Communicating and Influencing, Equality, diversity, and respect.
Language(s): Arabic and English
Computer: Good Command of using MS Office Applications/Tools and ERP System (Microsoft Dynamics 365).
Knowledge: Strong understanding of accounting principles and financial reporting.Knowledge of KAHRAMAA regulations and billing processes is an advantage.
Other: Ability to work independently and as part of a team.
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