Job Description

Abu Dhabi islamic bank

RB-Home Finance - Customer Service - Customer service officer (Outsource)

Job id: 564964

05 Feb 2025

Job Location

United Arab Emirates

Experience

2 to 8 years

Qualification Level

Graduate

Job Function

Banking / Financial Services
Customer Service / Telecalling

Skillset

Customer Service, Good communication skills

Jobseeker Nationality

Jobseekers from any country

Role Purpose:

Deliver Excellent customer service in accordance with agreed standards

Key Accountabilities of the role

Responsible to close customer complaints and ensure that customer is satisfied with the service provided

Ensure TAT is adhered to and where possible exceed customer expectations

Ensure customer is constantly informed on status of his/her query.

Co-ordinate and liaise with other departments in a professional manner

Deliver right levels of service skills support & coach other colleagues

Participate in regular review and development meeting with key stakeholders

Ensure compliance with bank policies

Specialist Skills / Technical Knowledge Required for this role:

Customer service skills in order to resolve customer complaints

Display flexibility in dealing with clients and other team members

Good problem solving skills

Excellent communication skills

Excellent Decision making skills

You will be redirected to the company website to apply for this position

Disclaimer: GotoGulf is a platform that facilitates recruiters and jobseekers reach out to each other. Applicants are advised to research the bonafides of recruiters independently. We do not endorse requests for money payments and strictly advise against sharing personal or financial information. If you suspect malpractice, please email to us.