Job Description

Ritz-Carlton

Guest Experience Supervisor

Job id: 565025

05 Feb 2025

Job Location

United Arab Emirates

Experience

1 to 3 years

Qualification Level

Diploma

Job Function

Hospitality / Medicare / Account Management

Skillset

Guest service, Customer Service

Jobseeker Nationality

Jobseekers from any country

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.

Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information.

Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing.

Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information.

Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met.

Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift.

Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

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