Overview of the role:
Maintains aspirational hospitality and fresh counter standards throughout the trading day for customers and colleagues. Maintaining a safe and legal working environment for customers and colleagues.
What you will do:-
Description of Accountability:
Maintains aspirational Hospitality and Fresh Counter standards throughout the trading day for customers and colleagues
Uses the Ready to Trade Checklist and product
specification checklist to maintain opening Standards
Ensures products are displayed according to visual
display standards for opening and maintained at all time
Implements principles of ‘Clean As You Go’ for kit, counters and seating areas
Logs equipment failures in line with the checklist provided
Prepares the product for the customer focusing on presentation, quality and efficiency as per the SOP
Maintains a high level of personal and food hygiene at all times
Aware of sales targets and uses this information to drive additional sales
Uses their knowledge to share and support customers with their purchase, including location of products, newness, nutritional content, size, how it differs from the competition and price range, etc.
Seeks opportunity to promote deals and offers, up sell and offer perfect partner products
Drives Units Per Transactions by ensuring correct products are in the right place and replenished
Helps the customers to shop via the different options
e.g. Cake orders, Take away service, Menu orders, Call and Collect (During Ramadan Only)
Provides targeted product tasting to educate customers on new products, increase product awareness and increase sales where applicable
Understands what the point of difference is between M&S products and the equivalent products with other retailers
Uses selling skills and in depth knowledge of products to personally drive sales
Replenishes products throughout the trading day
Check stock reports for new and replenished lines and ensure they are displayed
Maintains the integrity of store stock system, including the correct recording of waste and tasting quality through Manual input of all checklist and timely submission to the admin team for input into the system
Drives stock accuracy processes through stock counts, stock take, log system.
Carries out simple counts, utilizing stock file report and completes full bi-weekly stock count
Maintains a safe and legal working environment for customers and colleagues
Completes Date Expired Food (DEF) process, hot food temperature due diligence and signs DEF documentation relevant to area
Maintains the cold chain and frozen temperature requirements
Ensures all legal ticketing process and decor within section is delivered to policy
Delivers a safe working environment for both customers and colleagues
Carries out price checking, actions red alerts.
Maintains a high level of personal and food hygiene at all times
Uses equipment in line with health and safety principles and training
Takes responsibility for maintaining store equipment
Has an awareness of potential hazards and takes appropriate action.
Required Skills to be successful:-
The Café Assistant should have a friendly and engaging personality and be comfortable with working with members of the general public.
They should be confident, helpful and polite and be physically fit as they will be on their feet for most of the day.
They should have a comprehensive understanding of the areas of sales they are working in: i.e. retail, F&B, fast moving stock, etc. Most importantly they should be able to work as part of a team.
Good verbal communication skills
F&B hygiene knowledge and certification
Some heavy lifting
Ability to stand for a minimum of 8 hours
What equips you for the role:
High School (Bachelor Preferred)
4-5 years’ experience in F&B (Food and Beverage)
Proven ability to achieve goals.
Good Personality
Good communication skills
Excellent relationship skills
Accountability
You will be redirected to the company website to apply for this position