Functional Roles and Responsibilities :
o Receive online orders and assign to pickers as per priority based on Delivery SLA.
o Keep track on Job assignments and ensure completion of order basket.
o Follow guidelines, processes & procedure on missing items and report as per the criteria.
o Follow the QC / Pre retailing / packing guidelines and arrange items in holding area, in preparation for the dispatch.
o Assistance with ship out and dispatch activity on delivery ready orders as per the set process / guidelines.
o Liaison with last mile / delivery pick up team / Third party logistics team for pick up / return delivery of goods
o Handle reconciliation on cross country returned goods and report as necessary.
o Keep the inventory of items stored in the assigned stock room and ensure that the stock are keep in designated shelves.
o Assist with storing & retrieving Click & Collect related merchandize as per SLA.
o Counter check Third party returned goods as per the intimation received from customer service team and handover to customer service representative.
o Ensure all Online returned goods are processed for refunds / exchanges & pre retailed prior to processing return to origin.
o Assist customer service team with placing customer calls, handle customer enquiries.
o Maintain records on order ship out, order cancellations, returns / refunds processed and circulate as per standards.
o Inventory recording and replenishment on packaging goods and stationery.
o Ensure all equipment in the area are fully functional, any anomalies are to be reported / escalated through to the relevant authorities and followed up for quick resolution.
o Ensure all housekeeping, safety, security and healthcare measures are followed inside the store to avoid any accidents.
Qualifications:
Job Requirements
Education/Certification and Continued Education
o High School
Years of Experience
o 1 to 2 year’s experience in Office administration, customer service, cashier, retail sales or similar
Knowledge and Skills
o MS Office suite
o Excel
Languages
o English, Multi lingual, Arabic knowledge will be an advantage
Additional Requirements
o Team player
o Can efficiently work under pressure and in a fast paced environment.
o Highly organized with attention to detail
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