Company Name – Cartafella Analytics
With the following skills for Qatar operations.
Candidate must be in Qatar with valid QID
Layer 1 and layer 2 support for users and endpoints
2. Setup and maintain any required software on users’ computers or any peripherals.
3. Solving and troubleshooting Network issues.
4. Record any incident or service requests on Customer () ServiceDesk system.
5. Supporting our users to secure and save their data.
6. List and record Customer () Endpoints such as computers, IP Phones, Laptops and printers on asset
management system.
7. Ensure that endpoints have the latest updates and security software installed on it.
8. Setup and troubleshoot IOT devices on Customer () Fleet.
9. Create and report incidents related to security or any abnormal user/s or computer/s behaviour.
10. Managing file and print servers and applying users’ permissions.
11. Create and maintain Knowledgebase, (Technical guides, instructions, configuration steps).
12. Ensure that all security measurements applied on all endpoints