Reporting : Utilize Excel to analyze ticket data, generate reports, motify the ticket data as customer request .
• Handle Client Requests and Complaints: Receive, review, and resolve client tickets in a timely manner, ensuring all issues are addressed and resolved to the client's satisfaction.
• Order Management: Track and manage order status using our tracking system, ensuring proper documentation and follow-up for all client interactions.
• Communication: Communicate clearly and professionally with clients via email or other channels to gather information, provide updates, and resolve issues.
• Problem-Solving: Investigate and troubleshoot issues reported by clients, collaborating with other departments as needed to find effective solutions.
• Customer Service: Provide exceptional service by actively listening to clients, demonstrating empathy, and delivering solutions that meet their needs.
• Documentation: Maintain accurate and detailed records of client interactions, resol
Job Qualifications
• Excel Proficiency: Strong experience with Microsoft Excel, including the ability to create and manage spreadsheets, analyze data, and generate reports.
• English Language Skills: Excellent written and verbal communication skills in English, with the ability to convey information clearly and professionally.
• Technical Skills: Familiarity with ticketing systems and CRM software .
• Customer Service Experience: Proven experience in a customer service or support role, preferably with experience in handling client complaints and requests.
• Problem-Solving Abilities: Strong analytical and problem-solving skills with the ability to handle complex issues and provide effective solutions.
• Attention to Detail: High level of accuracy and attention to detail in handling client tickets and maintaining records.
• Organizational Skills: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Remark
Being able to speak Arabic is a plus advantage