Key Responsibilities:
Respond to and resolve technical issues reported by end-users via helpdesk tickets, phone, or email.
Troubleshoot hardware, software, network, and peripheral device problems.
Install, configure, and maintain computer systems, printers, and other peripherals.
Assist in the setup and configuration of new hardware and software applications.
Perform routine maintenance and system updates to ensure optimal performance.
Document issues, solutions, and support activities accurately in the ticketing system.
Provide user training and guidance on new systems or applications.
Collaborate with vendors and third-party support teams as needed.
Maintain inventory of hardware and software assets.
Follow IT security policies and best practices to protect data and systems.
Requirements:
Bachelor’s degree in Computer Science, Information Technology, or related field.
Proven experience (2+ years) in technical support or helpdesk roles.
Strong knowledge of Windows and macOS operating systems, MS Office Suite, and common enterprise applications.
Familiarity with network concepts, VPN, and troubleshooting network issues.
Excellent communication and customer service skills.
Ability to work independently and prioritize tasks efficiently.
Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.