Responsibilities:
Provide technical support for enterprise applications used within the organization.
Troubleshoot and resolve application issues promptly.
Collaborate with development and IT teams to deploy updates and patches.
Monitor application performance and ensure system stability.
Assist end-users with application-related inquiries and training.
Document support processes and solutions for future reference.
Contribute to system improvement initiatives.
Qualifications:
Bachelor’s degree in Computer Science, Information Technology, or related field.
Proven experience in application support or similar roles.
Knowledge of enterprise application systems and databases.
Strong problem-solving and communication skills.
Ability to work under pressure and manage multiple support tickets.
Familiarity with scripting and automation tools is a plus.