YOUR TASKS:
Drive sales effectiveness and efficiency across the country through the measurement of common KPIs, benchmarking and sharing of BDPs.
Lead budgeting and sales incentive program and ensure best in class solutions.
Drive the regional Sales Development agenda across the country.
Influence and support the country sales direction and action planning.
Lead the deployment within the country of regionally developed sales automation systems.
Influence and support regionally developed sales development processes, standards, organization & competency requirements.
Maintain alignment and level of standards to the regional ’Selling in DHL’ process.
Review and audit country-level sales processes, competencies and performance.
Own and maintain a full and high level of customer data quality.
Ensure a high awareness and sales approach to customer needs segmentation and industry-based segmentation.
Organize, budget and implement sales training and coaching programs, using internal and external suppliers.
Conduct training if required across all sales channels based on prior field experience’.
Lead the sales implementation and measurement of the sales cycles in country throughout the year.
Prepare adequate and timely materials to support front line sales teams in these sales cycles.
Provide leadership in the area of customer relationship management. Ensure insight from Loyalty Management analysis is exploited at sales level.
Understand the skill levels of sales management across the country and in agreement with relevant managers seek to raise their professionalism through targeted development.
Propose and implement the most cost-effective allocation of customers to sales channels; related to this, continually review the sales organization in the country to drive down cost of sales.
Support and influence the co-ordination and integration with other departments within DHL Express and particularly with the sales teams within DGF.
Develop and motivate a best-in-class Sales Development team for the country. Support and influence the recruitment of sales personnel within country.
YOUR PROFILE:
Excellent verbal communication skills and interpersonal style
Excellent personal presentation, grooming and hygiene
Clear command of the English language
Excellent organisational skills, including ability to prioritise workload
Proven ability to work under pressure in a fast paced, time sensitive environment
Demonstrated ability to use initiative/judgement to solve complex job related issues
Proven track record in people management that demonstrates ability to lead, coach and motivate a team
5 years’ experience in a Commercial or Sales position
Excellent written & oral communication skills
Thorough knowledge of DHL services & products
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