JOB PURPOSE:
ENBD Business Banking was created as a distinct vertical to handle all “non-individual” relationships within RBWM Business Banking. It has always prioritized placing customers on suitable platforms to deliver optimal products & services.
As a Senior Relationship Manager (Liabilities), you will be responsible for acquisition of new client relationships from Relationship Officers; upgrades from mass segment, maintenance and growth of existing client relationships, meeting Revenue targets for Assets, Liabilities and cross-sell. Achieve high levels of service standards and maximize client satisfaction and ensure compliance with UAE Central Bank and anti-money laundering regulations
RESPONSIBILITIES:
Financial: Deliver all the budgeted targets for revenue, profit, asset & deposit growth, customer acquisition and cross sell.
Sales and Advisory Services: Grow and farm the accounts which have been opened by Relationship Officers and convert them into a profitable proposition for the bank. Ensure maximum penetration of the local market including NTB customers.
Customer Service Excellence: Ensure minimum TAT’s and ensure service excellence. Assist the clients in resolving their issues regarding trade, assets, insurance and investments.
Compliance and Risk: Be be fully aware of all policies relating to operational risk, sales processes, credit policy, anti-misselling, etc and comply with the same.
REQUIREMENTS:
Education:
Graduate – preferably business/finance/accounting
Experiences:
Minimum 3 years of experience in an RM role.
Knowledge & Skills :
Knowledge of basic banking operations.
Adherence to policies and procedures.
Knowledge of basic banking operations.
Knowledge of compliance regulations.
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