The F&B Service Supervisor oversees the daily operations of the restaurant/hospitality service team, ensuring exceptional guest experiences through efficient service, team management, and adherence to quality standards. They coordinate with kitchen staff, manage customer interactions, and ensure compliance with health and safety regulations.
Key Responsibilities:
Supervise and coordinate the activities of the service staff to ensure smooth restaurant operations.
Greet and serve guests professionally, providing excellent customer service.
Ensure timely and accurate delivery of food and beverages.
Maintain cleanliness and hygiene standards in the dining area.
Train, motivate, and evaluate team members to enhance service quality.
Handle guest inquiries, complaints, and feedback promptly and professionally.
Monitor inventory levels and communicate needs for stock replenishment.
Ensure compliance with health, safety, and sanitation standards.
Assist in setting up function rooms for events and special occasions.
Maintain cash register operations and handle billing and payments accurately.
Support management in implementing policies, procedures, and promotions.
Qualifications & Skills:
Proven experience as a Service Supervisor or similar role in the hospitality industry.
Excellent communication and interpersonal skills.
Leadership qualities and team management abilities.
Knowledge of food safety and hygiene standards.
Ability to work under pressure and multitask.
Flexibility to work in shifts, including weekends and holidays.
Basic mathematics and cash handling skills.