The job scope includes:
List the key activities and tasked associated with each Area of Responsibility
Accurately, concisely, and completely describe the duties and responsibilities of the job
Support/Operations roles (Grades A to C) may only have 1 area of responsibility
To assist SWAD leadership team with the oversight and management of daily zoological related revenue programs
To assist Education department leadership with budget development and oversight
To assist with expenditure and cost oversight within the Education department
Plans the schedules and tasks assignments of Education Specialists and Associates; monitors their activities and performance
Ensures the completion of required trainings of the team; monitors professional development and competencies
Works together with the Education Manager in assigning education programs; includes developing excellent, transformational zoological programming, ensures offerings are relevant and compelling to today’s audiences in content and delivery
Collaborates with Sales, Marketing and other sections of Zoological department to promote and sell Education and Zoological programs
Facilitates on the interpretation of animals to guests in park, includes development of messaging, presentations, interpretative graphics and other methods to increase guest awareness and interest in animals
Facilitates in park revenue experiences, includes streamlining operations, providing incredible guest service and innovating new experiences based on customer demand
Establishes and implements development/motivational plans of the team to improve their capabilities and expertise
Responsible for high-volume guest interaction, including resolution of issues that may arise
Fosters a culture of human and animal safety; ensures compliance with existing safety policies while encouraging the review and renewal, or provision of new policies and practices so that colleagues work in a safe manner with the appropriate protective equipment
Contributes to formulating and administering policies as needed
Facilitates in delivering high-quality guest experience programs
Works in varying shifts/hours based on business need, to include opening, mid-, and closing shifts; weekends, and holidays
Performs other duties as assigned
To be considered for the role, you will need to have:
Job Essentials:
Bachelor’s degree in animal sciences, education, other natural sciences or related discipline
5 years of experience in leadership of people/ teams, budget management, and customer service
3 years of proven experience in the developing and implementing an interpretive content strategy
3 years of proven experience in marketing, sales, and promotion of products and programs
Excellent skills in customer/guest interaction, including resolution of problems
Demonstrated applied knowledge of educational principles and instructional design models
Exceptional verbal and written communication skills
Strong public speaker, with the ability to readily adjust to audience
Proficient in current computer applications, including MS Office (Word, Excel and Power Point)
Job Desirables:
Advance degree preferred
5 years of experience as an Education supervisor preferred
4 years of experience in zoological setting, with basic understanding of zoological operations preferred
Fluency in Arabic and other languages is a plus
You will be redirected to the company website to apply for this position