Support Services Call Center Coordinator (Female)
Job Location : Kuwait
Main Duties and Responsibilities :
• To handle the all-incoming requests from all the areas. Receive, log them and ensure that the request is acted on.
• To liaise with Maintenance department on maintenance request and sent request through SAP.
• To provide a courteous and efficient telephone manner according to DASH standard.
• Taking the bookings for the meeting rooms and follow up on necessary arrangements.
• To liaise with reception department regarding the guest requests and update them on the status.
• To ensure that room status changes are updated in SAP every time and where necessary communicated with admission department for the changes.
• To control the house keeping supplies and assist in the inventory procedure.
• To ensure that guest expectations are met or exceeded by providing an efficient, friendly and attentive service.
• Assists in the administration of the department by completing the necessary forms, documents and log books in a timely and accurate manner as directed.
• Handles the customer complaints if possible or reports to HOD.
• Make appropriate suggestion and recommendation to HOD for the general improvement of the section.
• Polite and professional in any situation where the image or regulation of the hospital is represented.
• Contributes to moral and team spirit of the hospital by maintaining effective relationship with colleagues.
• Updating of day today/weekly/Monthly departmental reports
• Ensures quality and patient safety practices are followed.
• Provides or promotes people centered care.
• Promotes inclusive health by providing equitable and accessible care to patients and families with special needs.
Qualifications, Competences and Skills :
• Education: Bachelor's Degree or Diploma in Hotel Management
• Experience: Minimum 2 years' experience in Hospitality service industry
• English and Arabic
• Write routine reports, correspondence, summaries, and reports in English using prescribed format.
• Ability to speak effectively in English before groups such as customers or employees
• Computer Proficiency: Good Knowledge of MS Office & Hospital operating systems