KEY RESPONSIBILITIES -
- Delivering excellent service to ensure high levels of customer satisfaction.
- Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills.
- Implements a high standard of customer focus within the store.
- Create seamless customer service orientation among store employees by ensuring timely and efficient customer service.
- Ensure customer needs are met and complaints/ queries are resolved in a timely manner.
- Assess mystery shopping feedback and prepare action plan for improvement
- Achieve the revenue targets for the store.
- Actively seeks ways to achieve or exceed shop sales targets.
- Monitor and control expenses (overtime, local, stock and consumables) through efficient store operations.
- Interpret and act on operational profit and sales reports generated through finance and focus on improving under-performing areas.
- Ensure accurate stock merchandise and management (stock ageing, stock loss, space management) within the store.
- Oversee and monitor the inventory management in the store (stock availability, order management, back store management, stock movement within store) .
- Ensure that the store is in compliance with the company policy for all employment and state laws, including wage and hour, human rights and equal employment opportunities.
- Monitor and handle customer complaints and take corrective action in line with Company policy.
- Review and provide regular feedback on staff’s performance against expectations.
REQUIREMENTS
- 5 – 10 years’ experience in Retail/ Specialist Food Retail
- Good Knowledge of retail processes and retail industry
- Good Knowledge of Merchandising, Stock Management and Inventory processes
- Exceptional leadership and communication skills
- Strong organisational and management skills
- Knowledge of food safety regulations and best practices
- Ability to work flexible hours, including evenings and weekends